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Discover FAQ

Discover most relevant answers or go to FAQ section to view all answers.

My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

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Why is there very poor water flow from my tap or shower?

Please check the following: • Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower? •...

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How long is my VADO product guaranteed for?

All VADO products come with a 2 year guarantee as standard.  Within this guarantee period VADO will provide replacement parts and any labour [SEE...

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Will my thermostatic valve allow me to have a cold shower?

...

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How do I know if a products is suitable for my water pressure?

The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of...

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Why will the diverter button on my shower mixer not stay out on its own?

To lock out the diverter, pull the diverter knob out and twist clockwise.  If this does not work then check there is sufficient water pressure...

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How to videos

Our 'how to' videos clearly and concisely explain how to carry out common maintenance tasks on our product types.
Concealed shower valve - polymer cartridge
Concealed shower valve - polymer cartridge

One way flow valve: maintenance and replacement

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Concealed shower valve
Concealed shower valve

Concealed shower valve - Thermostatic cartridge (brass): maintenance,

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Concealed shower valve
Concealed shower valve

Concealed shower valve - Thermostatic cartridge (polymer): maintenance,

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