Who We Are

VADO (a division of Norcros Group (Holdings) Ltd) (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

VADO’s registered office is at Ladyfield House, Station Road, Wilmslow, Cheshire SK9 1BU and we are a company registered in England and Wales under company number 566694. We are registered on the Information Commissioner's Office Register of Data Controllers under registration number ZA028267 and act as the data controller. 

Information that we collect

VADO processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.

The personal data that we collect from you as a user of VADO’s online services is:-

• Name
• Personal and/or business email address
• Home address and/or business address
• Contact phone number(s)
• Credit card details
• Purchase information
• IP address

We collect information in the below ways: -

• Your name, address, email address and contact numbers will be collected when you fill out the contact form(s) on our website(s).
• Your name, address, email address and contact numbers will be collected when you fill out the printed catalogue request form on our website.
• When you interact with VADO through the forms, including the Contact Us and Printed Catalogue Request, you will be sending an email to VADO.
• Your name and email address will be collected when registering for a My Choices account on our website.
• Your name, business address, email address and contact numbers will be collected when you register for an account on our website.
• Your name, address, phone number, email address and credit card details will be collected when you place an order on our Spares Shop.
• Your name, address, email address, contact number and purchase information will be collected when you register your guarantee online.
• Your name and email address will be collected when subscribing to our newsletter via the VIV app on iOS or Android.
• When you contact VADO through any of the social media channels, we will require you to agree to providing us with your email address and contact phone number.
• If you send us a private or direct message via social media the message will be stored and shared internally within VADO to get the best response, but it will not be shared with any other organisations.
• When you interact with VADO by contacting us by email or for employment opportunities that require you send through a CV, you will be sending an email to VADO.
• Your IP address will be collected when you visit our website(s).

If you are under 16 years of age, you MUST obtain parental consent before providing any personal information to us.

If you are or you choose to provide us with personal data over the internet, you should be aware that data transmission via this medium cannot be guaranteed to be 100% secure.  Whilst we will take all reasonable efforts to protect such personal data, you acknowledge that we cannot ensure or warrant the security of any personal data provided by these means and you provide it to us at your own risk.

Once received, we have several layers of security measures in place covering the storage and disclosure of your personal data to prevent unauthorised access.  If, despite our security precautions, personal data is inadvertently disclosed, we shall use all reasonable endeavours to limit and remedy the disclosure.

How We Use Your Personal Data

VADO takes your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. 
 
The purposes and reasons for processing your personal data are detailed below: -

• Providing access to browse our site(s)
• Allowing you to place orders, receive deliveries, book engineer appointments, register your guarantee and when you contact us via email
• Allowing the website to improve your visit by remembering you (using cookies)
• So we can carry out anonymised analysis of visitor and site data
• Contacting you regarding our goods and services
• Responding to your enquiries or processing your requests in relation to your information
• Administering and maintaining our customer records
• For system administration and to monitor your usage of the site(s)
• To meet our legal obligations for business accounting and tax purposes
  Your Rights

You have the right to access any personal information that we process about you and to request information about: -

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. VADO uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Mailify
From time to time, we use Mailify to perform marketing mailouts to keep you informed of our products and services. You can view their Privacy Policy here: HTTPS://WWW.MAILIFY.COM/PRIVACY

Dotmailer
From time to time, we use Dotmailer to perform marketing mailouts to keep you informed of our products and services. You can view their Privacy Policy here: HTTPS://WWW.DOTMAILER.COM/TERMS/PRIVACY-POLICY/

Google Analytics
We use Google Analytics to provide anonymised statistics for website performance, visitor numbers and order conversion rates.
For more information about Google Analytics, please read their Privacy Notice here: HTTPS://SUPPORT.GOOGLE.COM/ANALYTICS/ANSWER/6004245?HL=EN

CTI DIGITAL
We work with CTI Digital, who develop and host the vado.com website.  For more information about CTI Digital please read their privacy policy here: https://www.ctidigital.com/privacy-policy

Engine Creative
We work with Engine Creative to develop our VIV app for iOS and Android. For more information about Engine Creative, please read their privacy policy here: HTTPS://WWW.ENGINECREATIVE.CO.UK/PRIVACY-NOTICE/

Colormass

We work with Colormass who develop and host our 3D models. For more information about Engine Creative, please read their privacy policy here:https://www.colormass.com/legal/privacy-policy

Sauce by Snappt

We work with Sauce by Snappt to provide our Instagram galleries. For more information about Sauce by Snappt, please read their privacy policy here: https://addsauce.com/gdpr

Tawk To

We work with Tawk To who provide our Live Chat service. For more information about Tawk To, please read their privacy policy here: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do

SagePay
We use SagePay to enable us to take card payments so that we can ship goods and offer services to you.  SagePay will receive your payment card details.  For more information about SagePay payments, please read their privacy policy here: HTTPS://WWW.SAGEPAY.CO.UK/POLICIES/PRIVACY-POLICY
 
Safeguarding Measures

VADO takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including having SSL certificate to protect our website(s).

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to VADO, however, as this information is required for us to provide you with our services or deliver your products, we will not be able to offer some/all of our products or services without it.
 
How Long We Keep Your Data

VADO only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
 
Where we store your personal data

The data that we collect from you will usually be stored within the European Economic Area (EEA).  However, if you live or work outside of the EEA, we may need to transfer your personal data outside of the EEA in order to provide our services to you.  Where this applies, we will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy notice.

Marketing Promotions & Offers

Occasionally, VADO would like to contact you with details of the new products/special offers/services/competitions/newsletters, and promotions we provide.  If you do not consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting [email protected] directly.

Lodging A Complaint

VADO only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us or the supervisory authority.

You can contact us to lodge a complaint using the following details:

Data Protection
VADO
Wedmore Road
Cheddar
Somerset
BS27 3EB
Telephone: 01934 744466
Email: [email protected]
 
UK Supervising Authority
Information Governance department
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Web: HTTPS://ICO.ORG.UK/CONCERNS/
 
Changes to our Privacy Policy

The VADO privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.  Instead, we recommend you check this page occasionally for any policy changes. 

VADO cookie policy

This website uses cookies which help us to provide you with the best user experience when you access the VADO website.

WHAT ARE COOKIES?

A cookie is a small text file that asks permission to be placed on your computer’s hard drive by websites you visit.  They are widely used to make websites work and function more effectively. Without some of these cookies, the website simply would not work. Other cookies perform functions like recognising you each time you visit the site or helping our team to understand which parts of the site you find most interesting and useful.

A cookie in no way gives us access to your computer or any personally identifiable information about you, other than the data you choose to share with us. 

A cookie will typically contain a record of the website which issued it, its own name, and a value that is often a randomly generated unique number. A cookie will have a ‘lifetime’, which tells your browser when to delete it.

COOKIE TYPES

Different cookies are used for different purposes.  The most common ones are as follows:

 

Strictly necessary cookies
These cookies are required for the operation of our website. They include, for example, cookies that enable you to use a shopping cart or make use of e-billing services.

Analytical / performance cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

There are also several different types of cookie.  These are the most common ones:

 

Session cookies  
Session cookies only last for the duration of your website visit.  A web browser normally deletes session cookies when it quits.

Persistent cookies
Persistent cookies will outlast user sessions. If a persistent cookie has its maximum age set to 1 year, then, within the year, the initial value set in that cookie would be sent back to the server every time the user visited the server. This could be used to record a piece of information such as how the user initially came to this website. For this reason persistent cookies are also called tracking cookies.

Secure cookies
Secure cookies are only used when a browser is visiting a server via HTTPS, ensuring that the cookie is always encrypted when transmitting from client to server.

First-party cookies
First-party cookies are cookies set with the same domain (or its subdomain) in the browser's address bar.

Third-party cookies
Third-party cookies are cookies set with different domains from the one shown on the address bar (i.e. the web pages on that domain may feature content from a third-party domain - e.g. Google Maps or YouTube). Privacy setting options in most modern web browsers allow you to block third-party tracking cookies. 

THE COOKIES WE USE

The table below provides an overview of the cookies used on our website, including details of who sets each cookie, its purpose, and when it expires.

Name	Expires	Description
cookie-agreed	100 days	Sets a value based on whether you've agreed to store cookies or not.
has_js	Session	Set every time you visit the site. Lets the system know if you have javascript enabled or not.
residency	7 days	Stores which country you're visiting from so you do not need to select it every time you visit the site to enter a new code.
_gat_gtag_UA_7557695_1	1 min	This cookie is associated with Google Universal Analytics.
_gid	24 hours	This cookie is associated with Google Universal Analytics. It stores and updates an anonymised unique value for each page visited.
_ga	2 years	This cookie is associated with Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier.
favourites	3 months	This cookie stores an anonymous, unique identifier, which references your favourite products & inspirational images.

www.vado.com is built using the Adobe Magento platform. The table below lists the cookies we collect and what information they store.

Cookie	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

 

THE LAW

The principal law which governs how websites use cookies and similar technologies when storing information on a user’s equipment, such as their computer or mobile device, is the Privacy and Electronic Communications (EC Directive) Regulations. The regulations were amended on 26 May 2011.

Regulation 6 covers the use of electronic communications networks to store information (e.g. cookies) or to gain access to information stored in the terminal equipment of a subscriber or user. The change in the law was prompted by concerns about online tracking of individuals and is intended to protect the privacy of users by requiring their knowledge and agreement to the use of cookies, even where the information collected is not directly personally identifiable.

YOUR CHOICE

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer and you can also view and/or delete cookies already on your computer although this will depend on the particular web browser that you use.

Please note that cookies are essential to the effective functioning of some of the services we offer online. If you disable cookies, a number of important functions and services will be unavailable to you and our websites may not operate correctly in your browser.

If you wish to opt out of all cookies this site sets, please CLICK HERE.

SUMMARY OF TERMS

Browser - software used to locate and display Web pages
Cookies - files stored on the user's machine which are designed to identify users and collect user information
IP address - the Internet Protocol address is an identifier allocated to a computer using the Web. IP addresses may be static (a particular computer always has the same address) or dynamic (the address is different each time the computer connects to the Web)

Google Analytics

This site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of anonymous cookies in order to evaluate your use of the site and compile reports for us on activity.

We will not use cookies to display advertising, pop-ups, or other intrusive website features.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. For more information on the cookies set by Google Analytics please CLICK HERE.