How can we help you?
- Where can I find technical drawings / specification / fitting instructions for my product?
- My tap is dripping, what can I do?
- My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?
- Do I have to maintain my shower valve and how?
- How long is my VADO product guaranteed for?
- My shower is not getting hot, what can I do?
- My shower is either really hot or cold and I cannot blend the water, what is wrong?
- How do I clean the filters?
- Water still drips out of my tap for a short while after being turned off, is this normal?
- Why is there very poor water flow from my tap or shower?
- How long is my VADO product guaranteed for?
- Will my thermostatic valve allow me to have a cold shower?
- How do I know if a products is suitable for my water pressure?
- Why will the diverter button on my shower mixer not stay out on its own?
- My shower valve is pulsing?
Where can I find technical drawings / specification / fitting instructions for my product?
Please visit the product section of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.
My tap is dripping, what can I do?
Remove the cartridge from the tap and rinse under a warm tap to flush out debris.
Please watch the relevant 'How to' video for a detailed explanation of how to remove and clean the cartridge in your tap.
My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?
Your Thermostatic Cartridge needs to be maintained and re-calibrated.
Please watch the relevant 'How to' video for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.
Do I have to maintain my shower valve and how?
Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate
Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.
How long is my VADO product guaranteed for?
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
BOOTH & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
Axces by VADO products have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VADO electric showers have a 2 years parts and labour guarantee. Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour plus 3 years on parts supply only.
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].
My shower is not getting hot, what can I do?
Please check the following: .
• Filters; they may need cleaning*
• Thermostatic cartridge; it may need maintaining or re-calibrating*
• Hot water supply and pressure; it may be isolated or blocked further down the pipework
• Cold water pressure; it may not be balanced**
*Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.
My shower is either really hot or cold and I cannot blend the water, what is wrong?
It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.
How do I clean the filters?
Please watch the relevant 'How to' video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve.
Water still drips out of my tap for a short while after being turned off, is this normal?
Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.
Why is there very poor water flow from my tap or shower?
Please check the following:
• Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower?
• If there are filters, flow regulators or aerators fitted to your tap or shower then please ensure they are rinsed clean of any debris
How long is my VADO product guaranteed for?
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
BOOTH & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
Axces by VADO products have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VADO electric showers have a 2 years parts and labour guarantee. Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour plus 3 years on parts supply only.
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].
Will my thermostatic valve allow me to have a cold shower?
This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20oC to 48oC
How do I know if a products is suitable for my water pressure?
The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.
Why will the diverter button on my shower mixer not stay out on its own?
To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.
My shower valve is pulsing?
Please check the following:
• Check the non-return valves as they may need cleaning?*
• Is the water pressure from both hot and cold water supplies properly balanced?**
*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.
have more questions?
Where can I find technical drawings / specification / fitting instructions for my product?
Please visit the product section of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.
My tap is dripping, what can I do?
Remove the cartridge from the tap and rinse under a warm tap to flush out debris.
Please watch the relevant 'How to' video for a detailed explanation of how to remove and clean the cartridge in your tap.
My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?
Your Thermostatic Cartridge needs to be maintained and re-calibrated.
Please watch the relevant 'How to' video for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.
Do I have to maintain my shower valve and how?
Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate
Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.
How long is my VADO product guaranteed for?
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
BOOTH & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
Axces by VADO products have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VADO electric showers have a 2 years parts and labour guarantee. Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour plus 3 years on parts supply only.
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].
My shower is not getting hot, what can I do?
Please check the following: .
• Filters; they may need cleaning*
• Thermostatic cartridge; it may need maintaining or re-calibrating*
• Hot water supply and pressure; it may be isolated or blocked further down the pipework
• Cold water pressure; it may not be balanced**
*Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.
My shower is either really hot or cold and I cannot blend the water, what is wrong?
It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.
How do I clean the filters?
Please watch the relevant 'How to' video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve.
Water still drips out of my tap for a short while after being turned off, is this normal?
Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.
Why is there very poor water flow from my tap or shower?
Please check the following:
• Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower?
• If there are filters, flow regulators or aerators fitted to your tap or shower then please ensure they are rinsed clean of any debris
How long is my VADO product guaranteed for?
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
BOOTH & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
Axces by VADO products have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VADO electric showers have a 2 years parts and labour guarantee. Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour plus 3 years on parts supply only.
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].
Will my thermostatic valve allow me to have a cold shower?
This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20oC to 48oC
How do I know if a products is suitable for my water pressure?
The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.
Why will the diverter button on my shower mixer not stay out on its own?
To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.
My shower valve is pulsing?
Please check the following:
• Check the non-return valves as they may need cleaning?*
• Is the water pressure from both hot and cold water supplies properly balanced?**
*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.